Telephone Techniques
This course is aims to give learners the tools to deal with telephone customers or stakeholder effectively whilst giving excellent service.
Objectives
- Understand the importance, and use of, the telephone in delivering exceptional customer service
- Gain enhanced key skills in assertiveness
- Listening and dealing with challenging callers
- Deal with callers in a professional, efficient manner
Method
Classroom based with activities
Pre Course Requirements
None
Who Should Attend?
Those that use the telephone as part of their day to day duties.