Management Development Telephone Techniques

  • Course Code MS-113
  • Duration ½ day
  • Learners12Max

This course is aims to give learners the tools to deal with telephone customers or stakeholder effectively whilst giving excellent service.

  • Understand the importance, and use of, the telephone in delivering exceptional customer service
  • Gain enhanced key skills in assertiveness
  • Listening and dealing with challenging callers
  • Deal with callers in a professional, efficient manner

Classroom based with activities

Pre Course Requirements


Who Should Attend?

Those that use the telephone as part of their day to day duties.