Management Development Dealing with Difficult and Negative People

  • Course Code MS-100
  • Duration 1 day
  • Learners12Max

This course aims to teach learners how to handle difficult people and tough situations. Both can create a lack of productivity, poor attitude, and reluctance to come to work. Through hands-on activities and practice exercises, participants learn how to deal with all sorts of troublesome people and situations.

  • Gain an understanding of the different types of difficult people and why they act the way they do
  • Understand the impact difficult or negative people have on others
  • Learn techniques for how to deal with situations involving difficult people
  • Help get your own thoughts and work back on a productivity track

Classroom based with interactive activities such as role play.

Pre Course Requirements


Who Should Attend?

Anyone who works in a team, managers a team or line management responsibility and wants to learn skills for coping with negative or difficult people