- Gain an understanding of the different types of difficult people and why they act the way they do
- Understand the impact difficult or negative people have on others
- Learn techniques for how to deal with situations involving difficult people
- Help get your own thoughts and work back on a productivity track
Classroom based with interactive activities such as role play.
Pre Course Requirements
Who Should Attend?
Anyone who works in a team, managers a team or line management responsibility and wants to learn skills for coping with negative or difficult people