Management Development Diploma in Customer Service Level 3

  • Course Code MS-167
  • Duration 547 days

These qualifications in Customer Service are for learners who want to work in administrative support roles in the Customer Service sector or learners that want to improve their customer service skill, enabling them to learn, develop and practice the skills required in employment.

Objectives

Benefits For Employers

Apprenticeships can help employers to:

  • Address skills shortages
  • Recruit and retain excellent people
  • Increase skill sets
  • Improve and retain customer service standards
  • Improve efficiency and productivity
  • Improve employee motivation
  • Identify future team leaders and managers

Benefits For Learners

Apprenticeships provide the opportunity to work whilst gaining nationally recognised qualifications. Learners can benefit from:

  • Learning and development which is focussed on individual needs
  • ‘On the job’ training and assessment
  • Qualifications designed to prove competence to perform a task or role
  • Transferable skills
  • Career progression
  • Recognition in creating a great customer service experience.
  • Taking control of personal development
Method

Delivery models are flexible and can be tailored to suit the needs of the learner and employer. Learners will be allocated an assessor who will offer one to one support in the work place. The apprenticeship framework includes the following:

  • Level 3 in Customer Service
  • Maths and English
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

The Units in this qualification focus on the essential skills learners need to develop in customer service role.

Customer Service Level 3

Learners take six mandatory units in the level 3 Customer Service qualification. The first unit looks at personal and professional development, helping the learner to identify their own development needs and plan how to fulfill them. The second and third units look at the customer service environment, customers and customer retention and the three remaining units of this section delve into the theory behind business, organising and delivering customer service and resolving customer problems.

Learners can then work with their employer and Merit Skills Ltd to find the best-fit from the wide selection of optional units offered in the qualification.

Pre Course Requirements

Apprenticeships are available to anyone over the age of 16 years.

At level 3 learners can demonstrate knowledge and skills to support the activities at level 2 as well as managing tasks and/or processes or monitoring and evaluating systems and processes contributing to the overall effectiveness of the organisation.

Entry Requirements

Level of English commensurate to the qualification and suitable job role. Working in a suitable environment to generate this evidence required to achieve the qualification level.

Who Should Attend?

Bespoke