Whether you are looking to bring a high calibre individual new in to your business or have identified star performers within your existing team, this apprenticeship will ensure that your customer service team have knowledge to enable them to take their skills to the next level and contribute to the business in an enhanced capacity. We can train individually or have bespoke group delivery which includes full training days for your new and existing members of your administration team.
Your apprentice will receive from us :-
- High quality teaching, support and guidance from experienced and qualified tutors
- Business theory
- Regular training and assessment
- Demanding work related projects and activities recorded on our electronic portfolio
- Regular progress review
Typical subjects covered are:-
- Principles of business
- Develop resources to support consistency of customer service delivery
- Develop a social media strategy for customer service
- Buyer behaviours in sales situations
- Manage team performance
All training will be delivered on your site unless otherwise agreed.