Whether you are looking to bring somebody new in to your business or give additional support to existing staff members, this apprenticeship will ensure that your customer service team have the skills and knowledge to enable them to be proficient and contribute to your business in a positive way. We can train individually or have bespoke group delivery which includes full training days for your new and existing members of your administration team.
Your apprentice will receive from us:-
- High quality teaching, support and guidance from experienced and qualified tutors
- Business theory
- Regular training and assessment
- Demanding work related projects and activities recorded on our electronic portfolio
- Regular progress review
Typical subjects covered will be:-
- Understand employer organisations
- Handling objections and closing sales
- Develop customer relationships
- Use social media to deliver customer service
- Communicate verbally with customers
All training will be delivered on your site unless otherwise agreed.